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Position Summary:
The Product Manager is responsible for driving both product planning and product marketing for assigned segments of the company's relay services (e.g., text relay, video relay, and captioned telephone services). This includes managing the relay products and services through the product lifecycle, gathering and prioritizing product, customer, and business requirements, defining the product roadmap, and working closely with technology groups to develop and deploy products and services. The Product Manager also works with Sales & Marketing groups to ensure that revenue and customer satisfaction goals are met. The Product Manager also ensures that the product and marketing efforts support the company's overall strategy and goals.
Duties and Responsibilities:
- Define the product strategy and roadmap for relay products and services.
- Deliver MRDs and PRDs with prioritized features and corresponding justification
- Work with external third parties to assess partnerships and licensing opportunities
- Be a subject matter expert with respect to the competition
- Contribute to Business Case development
- Develop the core positioning and messaging for the product
- Perform product demos to customers
- Set pricing to meet revenue and profitability goals
- Deliver regular revenue forecasts and justifications
- Drive the development of sales tools and collateral
- Propose an overall budget to ensure success
- Brief and train the sales force at regular sales meetings
- Act as a product leader within the company
Qualifications:
- Minimum of 5-7 years experience as a Product Manager or Product Marketing Manager
- Demonstrated success defining and launching excellent products
- 3+ years of experience in service provider market
- Excellent written and verbal communication skills
- Bachelor's degree (MBA preferred) â?¢ Technical background, with experience in Telecommunications, Internet, Computers, or Software
- Excellent teamwork skills
- Proven ability to influence and coordinate cross-functional teams without formal authority and with minimal supervision
- Examples and at least one sample of an effective document delivered in the past
- Familiarity/Previous Experience with VOIP service and technology, networking, software development
- Able to juggle multiple projects & changing priorities with enthusiasm; be able to give clear direction to ensure deadlines are met and quality results are achieved
- Knowledge of or interest in people with hearing loss
- Ability to travel required
Send resume to: jobs@goamerica.com
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